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Returns & Exchange. Worry Free Guarantee

Customer service is our top priority. We want you to love your new furniture and be happy with the purchase. If you are not satisfied with your purchase, you can return or exchange it. We offer 100% restocking fee free returns.

We do place a few limitations on our returns policy, but we think that they are fair:

- We accept all returns and exchanges within 14 days of receiving your purchase.

- Our products are well packaged for shipping purposes. Without the original packaging we will not be able to accept your return.

- If you have damaged the product, we will not be able to accept your return.

- Please note that the custom orders are non-refundable and are non-returnable.

- Our additional services and shipping fees are non-refundable. This includes fees paid for in-room delivery, for assembly service and for delivery and pick-ups, even if your order states "Free Delivery" we still pay to the shipping companies for those services.

- All clearance, discounted and items are sold as "Final Sale" are non-refundable.

- Mattresses are non-refundable and are non-returnable.

To return your order, follow these simple steps:

Easy Step-by-Step Return

 

FILL OUT THE RETURN FORM

We accept all returns and exchanges within 14 days of receiving your purchase.

Get an RMA Number (Return Merchandise Authorization) by filling out our online form, email, calling or via Live Chat.

Start a Return
 

PACK YOUR ITEM BACK

Return in original package. If the item was unpacked, please pack it back in original package. Be sure to pack it properly so your item won't get damaged.

NOTE: Without the original packaging we will not be able to accept your return.

 

SHIP ITEM BACK

We will send you instructions and you will get the return number «RMA#».

Print the label and affix it to the shipping package

We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost packages.

 

GET YOUR MONEY BACK

We will process your request and issue a credit to your credit card or PayPal within one day.

You will receive the email confirmation once the refund is complete. Depending on your card issuer’s policies, it may take up to 5 business days after we issue your refund for the credit to appear.