Manufacturer's 1-Year Limited Warranty
As a company, we are only responsible to deliver you the furniture in a perfect condition. All products sold on the website come with 1-year limited* manufacturer's warranty unless mentioned in the product description**.
Manufacturer's 1-Year Limited Warranty features:
Accidental stains & damage
30-day risk-free refund
Full repair with no deductible
24/7 claim filing
*Limited means not every case of damage will be honored as a warranty case. There are often cases of misuse, worn-off, etc, and those things are not decided by us, but by respected manufacturers.
**Novei Studio doesn't have and doesn't offer any warranty on the product we sell because we do not design/produce/make the item.
If some of the furniture at the date of delivery (or within 7 days) is found defective or damaged - we will exchange it at no cost.
If any issue has occurred more than 14 days from the delivery, make sure it is still covered with the '1-year limited manufacturer's warranty'.
If it is still covered with the '1-year limited manufacturer's warranty' please email us at [email protected]
and include the picture, item number, quantity, invoice or PO number, and a brief description of the problem. We will forward your claim to the manufacturer, and from that moment the manufacturer will make the final decision to accept or reject the claim.
Manufacturer's Warranty is void in case of:
• The '5-Year Extended Warranty' was added to your order.
• Normal wear and tear.
• Damages incurred during assembling or maintenance. If you choose to do your own assembly we can not be responsible for damages during that process.
• Damages incurred by accidents or abuse. (In this case we suggest to purchase 'Extended Warranty')
• Improper maintenance or improper use resulting in damage.
• This warranty covers only pieces of furniture intended for residential use only, does not cover any industrial, commercial, institutional, or rental use.
• Dissatisfaction due to buyer's remorse.