Trade Program
Frequently Asked Questions
1. How does to the Trade Discount works?
We offer the Trade membership and discounts to interior designers, architects, set designers or stagers, home developers. Members receive up to 20% discount on the selected brands, excluding Acme, Homelegance brands.
2. How do I place an order?
You can purchase online by logging in with your email and password via Login Page. Password will be emailed to you once your application is approved.
You can place the order as usual with the discounted prices.
Quote requests can be emailed to [email protected]
Orders may take up to 48 hours to process, and quotes may take up to three to five business days.
3. How will I get the Trade Program discounted prices?
After you log in to your Account, the website will start to display the discounted prices.
4. What are my shipping options? Is White Glove Delivery available?
Click here for Novei Studio’s Shipping and Delivery Information. For the most accurate shipping information, call a dedicated Account Manager Representative at (800) 520-0251 #1.
5. How do I connect with a Novei Studio dedicated Account Manager Representative?
To connect with dedicated Account Manager Representative contact us via email at [email protected] or by phone at (800) 520-0251.
6. What is the return policy?
Click here for Novei Studio’s ‘Returns & Exchange’ policy here.
The main points of our return policy:
1) Notify us within 14 days of receiving your purchase.
2) Return in original Package (if the item was unpacked, please pack it back in original package).
3) Ship the item back to the warehouse (we will send you instructions with the return number «RMA#») or schedule pick up with Novei Studio’s representative.
4) Get your money back.
7. Are fabric and material samples available?
For the most brands, fabric and material samples are available without any charge, but some brands don't provide with samples at all. Please contact us via email at [email protected] to request the fabric and material samples.
Benefits of Trade Program
Exclusive Trade Discounts
Receive up to 20% discount on selected brands.
Dedicated Account Manager
The expert who will help you to guide through the check-out process, answer your questions and provide you with the free quotes.
Tax Exempt Purchasing
Sales tax is automatically waived in all states.
- Free Fabric & Upholstery Swatch Program
- No Minimum Quantities
- Access to Exclusive Product & Sales
- Access to Exclusive Product & Sales
- Extensive Selection of Products & Brands Exclusive to Novei Studio
