Frequently Asked Questions
What is required to pre-qualify?
Your Affirm account is created using your name, email, mobile phone number, birthday, and the last 4 digits of your SSN. This combination helps Affirm verify and protect your identity.
Does Affirm perform a credit check?
Yes, when you first create an Affirm account, Affirm perform a «soft» credit check to help verify your identity and determine your eligibility for financing. This «soft» credit check will not affect your credit score.
Is my personal information secure with Affirm?
Yes, protecting your personal information is very important to Affirm. Affirm encrypt sensitive data including Social Security numbers. Affirm also maintains physical, electronic, and procedural safeguards to protect your information. Affirm does not sell or rent your information to anyone.
How do I pay my bills?
ou can pay your Affirm bills online at www.affirm.com/pay. They accept payment by debit card, bank transfer and check.
Why was I prompted to pay a down payment with a debit card?
Affirms tries hard to approve every purchase but sometimes can't approve the full amount. When this happens, Affirm provides a debit card down payment option so that you may still complete your purchase right away.
Why was I prompted for a checking account?
Affirm sometimes requires additional information to consider a credit application. Such information may include an active checking account, which helps Affirm verify your identity and your ability to repay the requested loan. If they prompt you for this information but you are unable to provide it, Affirm will be unable to approve your credit application.
For more information contact Affirm at [email protected]
Phone support only offered to those with an active Affirm loan, they can login to their Affirm account and phone number will be on the top right.